1. How do you choose the right size squares to match your set to a board?
The proper square size for a set of properly proportioned chessmen is such that the width of the base of the King should be 78% of the width of a square. So, divide the King's base diameter by 0.78 and you get the proper square size. You can increase the square size by 1/8", but the square size should not be any smaller. For example, a King with a base diameter of 1.75" would require a square size of 1.75"/0.78 = 2.25". Hence, you should use a chessboard with 2-1/4 “or 2-3/8" (+1/8").
2. Are solid black pieces preferable to rosewood?
Black pieces are NOT preferable to rosewood. It is a matter of personal choice. Both are used in tournament play. Black wood sets are more common that rosewood wood sets, but they are generally less expensive (except, of course, for ebony pieces). Ebonizing is the process of turning wood (in our case, the boxwood) black to resemble ebony. It is much less expensive and is difficult to distinguish from real ebony without close examination. Ebony is a strong, expensive but brittle wood. Rosewood is an excellent wood for chessmen; it is very resilient and does not chip very easily.
3. Why are some sets (and boards) so much more expensive?
Many items determine the cost of a chess set. Ebony is more expensive than rosewood, which is, in turn, more expensive that boxwood, etc. Alabaster, marble and metal all vary in price due to the quality of the workmanship as well as where the set is made. Next, the quality of the Knights. A set of finely carved knights can represent up to 50% of the total cost of a chessmen. Then, the quality of the turnings, the finish and the uniformity also add to cost. In some cases, if the pieces are handpainted the cost will be more than the natural finish. Finally, look at the storage box (if included). A very high quality box can have a value of several hundred dollars or more.
4. What if I lose or break a piece? Can I get replacements?
We will replace chess pieces as needed over time for a nominal fee. The charge per piece will depend on the set.
5. How do I order your products?
Our products can be ordered only on-line at this time.
6. Please distinguish between Ebonized and ebony. Is this as durable as ebony?
Ebonizing is a process of turning wood black. In this case, we dye the boxwood black to resemble ebony. Ebony is a very hard, dense, and expensive black wood. Ebony is much stronger than boxwood, but is more brittle, so it does not withstand impacts as well. The Ebonizing can wear off on the sharp corners and details in time, but it is easily restored.
Ebony pieces are far more sought after and ebony sets more collectable than most other woods.
7. What does "Out" mean on the Price page?
Items marked "Out" are currently out of stock, but are still in production. Please email for expected availability dates.
8. Do you take credit cards?
We take all major credit cards and Paypal.
9. What is your return policy?
You have 5 calendar days from the date your package is delivered to decide if you want to return an item. If you decide you want to return the item, it is subject to the following conditions:
- The shipping charges you paid are NOT refundable
- All returned orders are subject to a 15% restocking fee unless it is damaged upon return due to poor packaging in which case there will be a 50% restocking fee.
- The item being returned and all of its packaging/accessories/components/documentation must be returned in the exact condition (e.g. unused) that they were received in
- The items must be packed carefully and sent via a method that is trackable, has signature required for delivery and is insured. We recommend UPS.
We are not responsible for any damage or loss that is incurred while the package is in transit. That is why we require the package to be insured.
10. The product I received is damaged - What do I do?
You have 5 calendar days from the date your package is delivered to notify us that the item you received is damaged. We must place a claim in with UPS and ask that you keep all original packaging materials until claim is filed. Once claim is filed, we will replace the item at no charge to you. Please note that in the case of Chessmen, where each piece is hand carved and unique, we require that you send us back the damaged piece first. This is to insure that the grain/coloring/cut of the replacement piece is identical to the one you are replacing.
